Reference

Terms and Conditions for Using 7ez bd

Your use of 7ez bd — including deposits via bKash, Nagad, or Rocket — is governed by these terms. Read them before you open an account, as they set out what you can expect from us and what we ask of you.

Account eligibility appliesbKash, Nagad, Rocket payments coveredJurisdiction-dependent accessFair use policy in effectBangladesh local context
7ez bd Terms and Conditions for Using 7ez bd
TERMS QUERY CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to request a copy of your account data or raise a dispute about a transaction, our support team handles these directly. Contact us through the channels below — all queries about account terms, wallet payments, and eligibility are handled in English for Bangladesh.

Live Chat Available from your account dashboard. Use this for quick questions about how a term applies to your account or a specific bKash, Nagad, or Rocket transaction.
Email Support Send detailed account queries — including data requests or formal disputes — to our support address listed in your account settings. We respond in writing.
Account Help Centre Find answers to common terms questions, wallet-matching rules, and account verification steps directly in the Help section of your account.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take a practical approach to account security: your login is protected by OTP verification sent to the mobile number you registered, and we do not store your bKash, Nagad, or Rocket PIN at any point. Account data is retained for the period required under applicable regulations and then deleted unless you make a written retention request. You can ask us to correct inaccurate account details at any time by contacting support — changes to payment wallet numbers go through an additional identity check before they take effect.

OTP Login Protection

Every login triggers an OTP to your registered mobile. If you did not initiate a login, report it immediately through live chat so we can lock the session.

Wallet Identity Matching

Your bKash, Nagad, or Rocket account name must match your 7ez bd account name. This check protects you from unauthorised withdrawals to a third-party number.

Data Retention Policy

We keep account records for the period required by applicable law. After that window, data is removed unless you submit a written request to retain it for a specific reason.

Request a Data Copy

You can request a copy of the personal data we hold on your account. Submit the request via email support and we will respond within the timeframe required under your local law.

Common Questions About These Terms

Below are questions we hear regularly from people who have just read the terms or hit a situation they want to clarify.

Access and features depend on your local law and eligible region. If you are in Dhaka or elsewhere in Bangladesh, check whether using the platform is permitted under the rules that apply to you.

Transactions must come from the wallet number registered to your account. A mismatch triggers a manual review, and the funds may be held until identity is confirmed or returned to the originating wallet.

Material changes are posted on your account notice board before they take effect. Continued use of the account after the effective date counts as acceptance of the updated terms.

Send a closure request via email support or live chat. Any verified balance in your account wallet will be returned to your registered bKash, Nagad, or Rocket number after the standard withdrawal check.

Raise it with live chat first. For formal disputes, send a written account to the support email. We review and respond in writing within the timeline set out in the payment section of your account.

General account terms cover all activity. Additional rules for specific categories — including live casino tables and the sportsbook — are posted in the relevant section of your account dashboard.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.